Orders, Delivery & Returns Policy

Ordering

The easiest way to order is via our wholesale only website. This ensures most up to date product and price information.
- You can shop either by product category eg. clocks or by collection eg Boho Chic on the website.
- Simply click the order button to add items to your order, noting the minimum quantities for each item as shown on the website. It is possible to order less than the required minimum quantity in most cases, however a surcharge will apply.
- You can review your order by clicking the shopping cart icon in the top right-hand corner of your screen.
- You can click the thumbnail image to go to the main product details. This page contains more information about the product, and information on any pack discounts that might be available. It will also contain approximate arrival dates for Pre-Order and Coming Soon items.
When an order is submitted online via the website, a copy is emailed to you, and you can review and edit your order and backorder in the MY ACCOUNTS section.
We require an opening order with a minimum value of $350.00. For existing accounts, a minimum dispatch value of $300.00 is required.
Changes to your order can be made at via the MyAccount section of our website at anytime, before the orders is processed and packed for dispatch. Any changes required after the goods are packed and ready for dispatch will incur a 20% restocking fee.
New Clients - First Order.
- Once an order is submitted it will be cross checked against existing accounts in your area for conflicts. Once the order has been reviewed we will contact you for payment.
- First orders are supplied on a Proforma Invoice (payment required before dispatch). Once the proforma invoice is emailed to you, the goods have been picked and packed into shipping cartons. Any changes once the goods are packed and ready to ship will incur a 20% restocking fee.
- Your order may contain goods available for immediate delivery, and items that are coming soon (CS) or on pre-order (PO).
- Because we pre-sell CS and PO products, your order may be split into multiple deliveries based on product availability, with items not supplied remaining on backorder unless specifically advised. You will only be invoiced for the goods that are being delivered - we do not invoice for items on back order. Any items not supplied in a delivery will automatically go onto backorder.

Want to be listed as a stockist on our website? Make sure you update your website details, and full Facebook/ Instagram URL details in the MY ACCOUNTS section of our website. “Like” our Facebook/ Instagram page and tag your store as a Cereria Molla stockist to direct more traffic to your store. Please note that your account needs to be active to be eligible to be listed as a stockist, that is you must have received and invoice within the past 3 months.

Delivery

All our deliveries are made via our preferred freight carrier unless alternative arrangements have been agreed prior to shipping.
Delivery of orders will incur freight. Freight will be calculated on weight and cubic size at the time of packing.
A minimum freight charge of $12.00 + GST applies to all dispatches.
Delivery to private addresses requires an ‘Authority to Leave’ if unattended, to avoid re delivery fees being charged on your consignment Please contact Info@CereriaMolla.com.au if you need to provide alternative instructions. If authority has been declined and the address is unattended, a re-delivery fee of $10.00/carton will be charged.
We cannot make changes to the delivery once goods have been invoiced and despatched.
We will automatically combine all New Orders, Confirmed Orders & Backorders into a single dispatch to minimise freight. Duplicate orders for products will be removed automatically – the latest order for the item will be held as the current order quantity.
Any orders containing furniture items will be shipped on pallets.
We do offer Drop Shipping for qualified customers. To get further information on terms, costs, process and exclusions please email Info@CereriaMolla.com.au

Returns & Credits

Our Returns & Credits Policy covers damaged or faulty items.
Please email any credit or return requests to Info@CereriaMolla.com.au.
Please include images of the fault, the invoice number, your shop name and the item code.
Approval is required for all credits and returns. Please ensure you have received approval before any items are picked up by our agents or sent back to us.
Requests for credit/ returns will not be accepted after 14 days from receipt of goods for all products excluding clocks. We will accept requests for credit/ return for clocks up to 90 days from receipt of goods. Any credits for returned goods must be used within 12 months.
Any damage incurred in transit to product(s) on Special Order Request are not covered by our credits and returns policy.
All faulty items will be replaced FIS (free into store) where possible.
Changed your mind about a product? We are happy for you to return items where you have changed your mind.
Change of Mind Returns Policy:
Items must be returned in original condition & packaging - damaged returns will not be eligible for any credit.
Items must not have not have been priced.
Return freight is at your cost - Any damages incurred in return freight will not be credited.
A 20% restocking fee will apply to all returned items where you have changed your mind.
Products must be returned within 7 days of delivery date and tracking details advised by email to Info@CereriaMolla.com.au.

Online Customers

Please note, we only allow use of images from our web site for products that have been purchased by the customer. Clients found using images for products that they have not purchased, will be refused supply, and have their access blocked. Please see our Terms of Use Policy for Images for further details.
The minimum despatch value of $300 must be met for each order.
Minimum quantities for each item are shown on our website. It is possible to order less than the required minimum quantity in most cases, however a surcharge will apply.
We do offer Drop Shipping for qualified customers. To get further information on terms, costs, process and exclusions please email Info@CereriaMolla.com.au